GDPR PRIVACY AND COOKIES NOTICE
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Table of Contents

Who are we?

What information will The Devon Air Ambulance Group collect about me?

How will The Devon Air Ambulance Group use the information it collects about me?

When will The Devon Air Ambulance Group contact me?

General contact

Contact for marketing purposes

Will The Devon Air Ambulance Group share my personal information with anyone else?

Offensive or inappropriate content sent to The Devon Air Ambulance Group

What if i am aged under 18?

How long will The Devon Air Ambulance Group keep my information?

Can I request my data to be deleted?

Can I find out what data The Devon Air Ambulance Group holds about me?

Cookies

What is a Cookie?

How does The Devon Air Ambulance Group use cookies?

Other information collected from web browsers

Do not track browser settings

Changes to the Devon Air Ambulance Group's Privacy and Cookies Policy

Contacting The Devon Air Ambulance Group about this Privacy and Cookies Policy


INTRODUCTION AND GENERAL TERMS
The aim of this privacy policy is to explain to you how we control and process your data. This includes the  collection, usage, disclosure, transfer, storage and disposal of your data.

The Devon Air Ambulance Trust and its wholly owned subsidiary The Devon Air Ambulance Trading Company Limited (The Devon Air Ambulance Group) is committed to protecting your personal information when you are using our services, which we want to be a safe and enjoyable experience. This Privacy and Cookies Policy relates to our use of any personal information that we collect from you when using our website and online services. It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.

This Privacy and Cookies Policy explains the following:

  • What information The Devon Air Ambulance Group may collect about you
  • How The Devon Air Ambulance Group will use information we collect about you
  • When The Devon Air Ambulance Group may use your details to contact you
  • Whether The Devon Air Ambulance Group will disclose your details to anyone else
  • Your choices regarding the personal information you provide to us
  • The use of cookies on The Devon Air Ambulance Group websites and how you can reject cookies
  • The Devon Air Ambulance Group is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the Data Protection Act/General Data Protection Regulation 2018 (these laws are referred to collectively in this Privacy and Cookies Policy as the "data protection laws"). No website can be completely secure

The Devon Air Ambulance Group website may contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore encourage you to review them. They will govern the use of personal information you submit when visiting these websites, which may also be collected by cookies. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

For a full version of our cookies policy please click here.

WHO ARE WE?
The Devon Air Ambulance Group is a registered charity. We aim to relieve sickness and injury in and around the  county of Devon through provision of an emergency Air Ambulance service.

To find out more, please click here.

WHAT INFORMATION WILL THE DEVON AIR AMBULANCE GROUP COLLECT ABOUT ME?
When using our website, the personal information other than business information that we collect may include but not be your name, address, email address, IP address, and information regarding what pages are accessed and when.

Like many other websites, The Devon Air Ambulance Group website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service. For more information please see the section on Cookies.

When interacting with The Devon Air Ambulance Group office, either by phone, email or a face to face visit, we may collect information including your name, address, email address and phone number.

When entering into a business agreement with The Devon Air Ambulance Group we may collect information including your name, address, email address and phone number. Please note that sometimes we will require you to provide additional personal information, and sometimes sensitive personal information. When we do this, we will provide further information about why we are collecting your information and how we will use it.

HOW WILL THE DEVON AIR AMBULANCE GROUP USE THE INFORMATION IT COLLECTS ABOUT ME?
The Devon Air Ambulance Group will use your personal information for a number of purposes including the following:

  • to provide our services, activities or online content, to provide you with information about them and to deal with your requests and enquiries
  • to provide you with the most user-friendly online navigation experience
  • to show you relevant advertising on third party sites where you have agreed to this
  • to contact you about a submission you have made
  • to use IP addresses and device identifiers to identify the location of users, to block disruptive use, to establish the number of visits from different countries, and to determine whether you are accessing our services from the UK or not; and
  • for analysis and research purposes so that we may improve the services offered by The Devon Air Ambulance Group. This can include using geo-demographic information from external sources, where this helps us ensure we are providing the best service possible

Where The Devon Air Ambulance Group  proposes using your personal information for any other uses we will ensure that we notify you first. Please see the section on Changes to The Devon Air Ambulance Group’s Privacy and Cookies Policy for details.

WHEN WILL THE DEVON AIR AMBULANCE GROUP CONTACT ME?
General contact
We may contact you in relation to any contact or enquiry that you submit to us when using our website and online services. This also relates to any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.

Contact for marketing purposes?
The Devon Air Ambulance Group will only send you marketing emails where you have agreed to this.

We offer regular emails and bulletins to let you know about The Devon Air Ambulance Group news and services.

We may personalise the message content based upon any information you have provided to us previously and your business type.

WILL THE DEVON AIR AMBULANCE GROUP SHARE MY PERSONAL INFORMATION WITH ANYONE ELSE?
We will keep your information within The Devon Air Ambulance Group except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) or as described in this section and the section concerning Offensive or Inappropriate Content.

Generally, we will use your information within The Devon Air Ambulance Group and will only share it outside The Devon Air Ambulance Group where you have requested it or given your consent. However, we may share with third party sites (e.g. Facebook, Google, Instagram and Twitter) some data, with appropriate security measures, to show you relevant advertising on third party sites, as set out above.

Sometimes The Devon Air Ambulance Group   uses third parties to process your information on our behalf, for example to provide analysis. The Devon Air Ambulance Group requires these third parties to comply strictly with its instructions and The Devon Air Ambulance Group requires that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in this way.

OFFENSIVE OR INAPPROPRIATE CONTENT SENT TO THE DEVON AIR AMBULANCE GROUP
If you post or send content which may reasonably be deemed to be offensive, inappropriate or objectionable anywhere on or to The Devon Air Ambulance Group websites, social media or communications channels, The Devon Air Ambulance Group may remove such content.

Where The Devon Air Ambulance Group reasonably believes that you are or may be in breach of any applicable laws, for example on hate speech, The Devon Air Ambulance Group may disclose your personal information to relevant third parties, including to law enforcement agencies or your internet provider. The Devon Air Ambulance Group would only do so in circumstances where such disclosure is permitted under applicable laws, including data protection law.

WHAT IF I AM AGED UNDER 18?
If you are aged 18 or under, please get your parent or guardian’s permission before you submit any personal information to The Devon Air Ambulance Group when using our website and online services. This also relates to any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.

HOW LONG WILL THE DEVON AIR AMBULANCE GROUP KEEP MY INFORMATION?
We will hold your personal information on our systems for as long as is necessary for undertaking of the relevant activity, or as long as is set out in any relevant contract you hold with The Devon Air Ambulance Group.

CAN I REQUEST THAT MY DATA BE DELETED?
Please see the section on finding out what data The Devon Air Ambulance Group  holds about you.

CAN I FIND OUT WHAT DATA THE DEVON AIR AMBULANCE GROUP HOLDS ABOUT ME?
Under the Data Protection Act/General Data Protection Regulation you have the right to request a copy of the personal information The Devon Air Ambulance Group holds about you and to have any inaccuracies corrected or your data deleted. We require you to prove your identity with 2 pieces of approved identification. We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information about you on our files.

Please address requests and questions about this or any other question about this Privacy and Cookies Policy to the Data Manager, The Devon Air Ambulance Group , 5 Sandpiper Court, Harrington Lane Exeter Devon EX4 8NS or email us at [email protected]

We will need two copies of forms of identification, which can be:

  • Passport
  • Driving licence
  • Birth certificate
  • Utility bill (from last 3 months)
  • Current vehicle registration document
  • Bank statement (from last 3 months)

COOKIES
What is a Cookie?
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (all referred to here as a "device") web browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your web browser if your browser's preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows. Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on The Devon Air Ambulance Group  website. However, you can change your cookie settings at any time.

Please note that cookies can't harm your computer. We don't store personally identifiable information in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors. During the course of any visit to The Devon Air Ambulance Group website, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

How does The Devon Air Ambulance Group use cookies?
Information supplied by cookies can help us to understand the profile of our visitors and help us to provide you with a better user experience. For example, if on a previous visit you went to our Get Involved pages, we might find this out from your cookie and relevant information on your second and subsequent visits. The Devon Air Ambulance Group uses this type of information to help improve the services it provides to its users.

Please note that during your visits to The Devon Air Ambulance Group websites you may notice some cookies that are not related to The Devon Air Ambulance Group or our contractors.

To enhance the user experience, we sometimes embed content from social media and other third party websites. These may include YouTube, Twitter, Facebook, SoundCloud, Vine, Instagram, Pinterest and Flickr. As a result, when you visit a page containing such content, you may be presented with cookies from these websites and these third party cookies may track your use of The Devon Air Ambulance Group website.

The Devon Air Ambulance Group does not control the dissemination of these cookies and you should check the relevant third party's website for more information. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on The Devon Air Ambulance Group website.

Where The Devon Air Ambulance Group embeds content from social media and other third party websites, some websites may use Google Analytics to collect data about user behaviour for their own purposes. The Devon Air Ambulance Group does not control this. For more information, see the Google webpage “How Google uses data when you use our partners’ sites or apps”.

Other information collected from web browsers
Your web browser may also provide The Devon Air Ambulance Group with information about your device, such as an IP address and details about the browser that you are using. We use information provided by your browser or by the link that you have clicked to understand the webpage that directed you to The Devon Air Ambulance Group and this may be captured by performance cookies.

If you have any concerns about the way that we use cookies or respect your settings, then please contact [email protected]

DO NOT TRACK BROWSER SETTINGS
Do not track (DNT) is a feature offered by some browsers, with some newer browsers offering it as default. If you enable it, it sends a signal to websites to request that your browsing isn't tracked, for example by third party ad or social networks, or analytic companies. At present no industry-wide uniform standard has been agreed and adopted to determine how DNT requests should be managed, so our website doesn’t currently respond to DNT requests. Until that standard is established, we'll continue to review DNT and other new technologies, but won't respond to DNT requests.

We're giving you this information to comply with recent legislation, and to ensure that we are honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website.

CHANGES TO THE DEVON AIR AMBULANCE GROUP’S PRIVACY AND COOKIES NOTICE
This Privacy and Cookies Notice may be updated from time to time so you may wish to check it each time you submit personal information to The Devon Air Ambulance Group. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use The Devon Air Ambulance Group  websites to submit personal information to us. If material changes are made to the Privacy and Cookies Notice, for instance affecting how we would like to use your personal information, we will provide a more prominent notice (including, for certain services, email notification of Privacy Notice changes).

CONTACTING THE DEVON AIR AMBULANCE GROUP ABOUT THIS PRIVACY AND COOKIES NOTICE
If you any questions or comments about this Privacy and Cookies Notice please contact:

Data Manager
The Devon Air Ambulance Group  
5 Sandpiper Court
Harrington Lane
Exeter
Devon
EX4 8NS

Email: [email protected]