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Cookie Policy

Cookie Policy

Information about our use of cookies 

Our site uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

Due to recent changes in law, all sites which operate across certain parts of the European Union are required to obtain consent using or storing cookies (or similar technologies) on your computers or mobile device. This cookie policy provides you with clear and comprehensive information about the cookies we use and the purposes for using those cookies.

What is a cookie?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site.

Key concepts

  •  First and third-party cookies: whether a cookie is 'first' or 'third' party refers to the domain placing the cookie. First-party cookies are those set by a website that is being visited by the user at the time (e.g. cookies placed by this website).
  • Third-party cookies: are cookies that are set by a domain other than that of the site being visited by the user. If a user visits a website and another entity sets a cookie through that site this would be a third-party cookie.
  • Persistent cookies: these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
  • Session cookies: these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

 

How to delete and block our cookies

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site.

Can I withdraw my consent?

If you wish to withdraw your consent at any time, you will need to delete your cookies using your internet browser settings.

For further information about deleting or blocking cookies, please click here 

How to turn cookies off

Internet browsers allow you to change your cookie settings. These settings are usually found in the 'options' or 'preferences' menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the 'Help' option in your internet browser for more details.

Cookie settings in Internet Explorer 

Cookie settings in Firefox 

Cookie settings in Chrome 

Cookie settings in Safari 

What cookies do we use and why?

To find out about specific cookies we use on our site, please see below for details.

The cookies used on our site are categorised as follows:

  • Strictly necessary
  • Performance

Strictly necessary

'Strictly necessary' cookies let you move around the site and use essential features like accessing your profile and posting feedback. Without these cookies, these services cannot be provided. Please note that these cookies do not gather any information about you that could be used for marketing or remembering where you've been on the internet.

We use these strictly necessary cookies to:

  • identify you as being logged in to our site; and
  • enable you to submit information via online forms such as registration and feedback forms.

Accepting these cookies is a condition of using the site, so if you prevent these cookies we can't guarantee your use of our site or how the security on our site will perform during your visit.

Performance

'Performance' cookies collect information about how you use our site e.g. which pages you visit, and if you experience any errors. These cookies do not collect any information that could identify you and is only used to help us improve how our site works, understand what interests our users and measure how effective our content is.

We use Web Analytics performance cookies to provide anonymous statistics on how our site is used.

Some of our performance cookies are managed for us by third parties. However, we don't allow the third party to use the cookies for any purpose other than those listed above.

By using our site, you accept the use of 'Performance' cookies. Accepting these cookies is a condition of using the site, so if you prevent them we cannot guarantee how our site will perform for you.

More information about cookies

  •   Information about cookies: useful information about cookies can be found here 
  • International Chamber of Commerce United Kingdom: information on the ICC (UK) UK cookie guide can be found on the ICC Web site section here.

What specific cookies do we use?

First party cookies (set directly by the website itself)

Persistent cookies (stored on the hard drive) These cookies are essential in order for the Devon Air Ambulance Trust website to function.

Name

Description

Expiration

ddfmcode

Used by our site on forms to provide a verification code (to aid in the prevention of spam emails).   This occurs on any of the contact forms throughout the site where verification is required.

 

desktop

Used by our site to direct visitors to either the mobile or standard version of the website.

 

surveyhide

This cookie is currently used by our site to hide the ‘site survey’ popup if the user has taken the survey or chosen to not participate.   This improves the user experience whilst on our website.

 

Session cookies (stored temporarily until they timeout or browser is closed - essential for the site to work)

Name

Description

Expiration

swim, motorcycle

This is set when a visitor fills out the form to apply for the sea swim, or motorcycle ride out events - it holds the information they have entered.

 

 

items

This is set when a visitor requests to download images from the press/gallery page

 

Cart, orderid, amount, rawresponse, strCart, strBillingFirstnames, strBillingSurname, strBillingAddress1, strBillingAddress2, strBillingCity, strBillingPostCode, strBillingCountry, strBillingState, strBillingPhone, strCustomerEMail, bIsDeliverySame, strDeliveryFirstnames, strDeliverySurname, strDeliveryAddress1, strDeliveryAddress2, strDeliveryCity, strDeliveryPostCode, strDeliveryCountry, strDeliveryState, strDeliveryPhone

These are set when a visitor makes any kind of order, booking or donation on the website. They contain information on what the visitor has entered and also information passed back from the payment servers.

Recommended action: This is an “essential for the site to work” cookie; you will need to make visitors to your site aware that this session cookie is set via your cookie policy.

 

Third party cookies 
Our site includes Google Analytics which enables us to see the patterns that our users take - for example what pages are the most popular, together with numbers of viewings.  This enables us to enhance and improve our website, to make it the best that it can be for the user.   

Name

Description

Expiration

__utma

This cookie is typically written to the browser upon the first visit to your site from that web browser . If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new  __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.

 

__utmb

This cookie is used to establish and continue a user session with our site. When a user views a page on our site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on our site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on our site for longer than 30 minutes. You can modify the default length of a user session with the_setSessionCookieTimeout() method.

 

__utmc

This cookie is no longer used by the  ga.js  tracking code to determine session status.  Historically, this cookie operated in conjunction with the  __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser. However, if our site is being debugged re our site tracking and we use the  ga.js tracking code, it should not interpret the existence of this cookie in relation to a new or expired session.

 

__utmz

This cookie stores the type of referral used by the visitor to reach our site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within our own site. The cookie is updated with each page view to our site.

 

__utmv

This cookie is not normally present in a default configuration of the tracking code. The  __utmv  cookie passes the information provided via the _setVar()  method, which we use to create a custom user segment. This string is then passed to the Analytics servers in the GIF request URL via the utmcc parameter. This cookie is only written if we have added the_setVar()  method for the tracking code on our website page.

 


For more information on Google Analytics   click here to be redirected to google’s information page re cookies.

WordPress cookies 
Our blog site contains cookies which are only set by WordPress when a user comments on a blog post.

Name

Description

Expiration

comment_author_email

Acts as convenience when a visitor makes a comment on our word-press blog so that if another post is made the information does not have to be entered again

1 year from set/update

comment_author_url

Acts as convenience when a visitor makes a comment on our word-press blog so that if another post is made the information does not have to be entered again

1 year from set/update

 

A description of the cookies used and set by WordPress can be found herehttp://codex.wordpress.org/WordPress_Cookies



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