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  • helicopter-patient-services-support-team
  1. What we do
  2. Meet the team
  3. Helicopter & Patient Services Support

Helicopter & Patient Services Support Team

Robert Johnstone

Safety Manager

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Telephone: 01392 466666

Email: Contact through our Trading Company Limited page

Rob Johnstone joins Devon Air Ambulance as Air Safety Manager after a long career as aircrew in the Royal Air Force, the last 4 years of which were spent assuring the safety of all Defence Flying Training.  Rob is married to Ellie and lives in Mid-Devon where he enjoys cooking, cycling and coaching rugby at Crediton RFC.

Rob Johnstone Air Safety Manager

Published: 17th January, 2018

Updated: 25th November, 2022

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Dawn Chandler

Executive Assistant to Flight Operations Director

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Telephone: 01392466666

Email: Contact through our Trading Company Limited page

Published: 17th January, 2018

Updated: 17th February, 2022

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Toby Russell

Projects Manager

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Telephone: 01392466666

Email: Contact through our Trading Company Limited page

Published: 17th January, 2018

Updated: 14th September, 2022

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Catherine Moss-Crump

Patient Services Manager & Executive Assistant to the Operations Director

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Catherine Moss-Crump line manages a team of Patient Services Administrators and oversees and reports on a range of Patient Services functions. As well as this, she provides an extensive Executive Assistant service the Operations Director and the Board of Directors at Devon Air Ambulance.

Catherine graduated from University with a Batchelors Degree in Biological Sciences and has 20 years of high-level administrative experience. This enables her to bring an invaluable level of knowledge and understanding to the support she provides to the patient services function at Devon Air Ambulance.

She has expertise in scheduling, cloud-based management systems, time management applications and procurement of operationally critical items. Catherine plays an active role in strategic projects as well as organising clinical and company wide events. Catherine was also part of the team which won the AAUK award for charity team of the year.

In her personal life Catherine lives in Devon with her family where she can be found enjoying the countryside or renovating her family home.

Telephone: 01392466666

Email: Contact through our Trading Company Limited page

Published: 17th January, 2018

Updated: 7th November, 2023

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Rhiannon Darling

Operations Manager

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Telephone: 01392466666

Email: Contact through our Trading Company Limited page

Published: 16th January, 2018

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Chloe Manning

Patient Services Administrator and Logistics Assistant

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Telephone: 01392466666

Email: Contact through our Trading Company Limited page

Chloe joined DAAT in May 2023 as a Patient Services Administrator and Logistics Assistant.

She has approximately ten years of experience working for South Western Ambulance Service Foundation Trust, processing Emergency Calls and predominantly working as an Emergency Dispatcher.

Prior to this, Chloe has also worked in sectors such as Veterinary Services, Banking, Retail and Recruitment. All of which provide a variety of experience and knowledge to her role.

Chloe Mitchell

Published: 16th January, 2018

Updated: 20th September, 2023

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Michael Snowden

Head of Continuing Airworthiness & Operability

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Telephone: 01392 466666

Email: Contact through our Trading Company Limited page

Michael Snowden

Published: 16th January, 2018

Updated: 8th July, 2022

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Jon Thompson

Patient Services Logistics Officer

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Telephone: 01392 466666

Email: Contact through our Trading Company Limited page

Jon ThompsonJon joined Devon Air Ambulance in March 2022 after several years working in distribution and logistics roles for both Royal Mail, and a supermarket chain. Having spent the pandemic ‘marooned’ away from the Westcountry, he was itching to get back to the Southwest and build a life in Devon doing something more interesting.

He is a qualified traditional wooden boatbuilder with, among other things, a deep interest in military history and a lifelong passion for aviation. At his initial interview to join DAA, he surprised his interviewers by knowing more about DAA’s Helicopters than they did! Although his own ambition to be a pilot has not yet been realised (never say never!), working for DAA does allow him the un-ending thrill of working around aircraft and seeing them fly at close quarters.

His role day to day, involves the management of DAA’s medical storerooms at the Airbases and HQ, the transport of equipment and medical products around the county, and carrying out and coordinating the running maintenance and safety assurance of most of DAA’s company vehicles (including the Critical Care Cars).

He also does a great deal of behind-the-scenes admin, including assisting with medical consumable procurement, extensive liaison with our medics and pilots, and providing logistical assistance to several of DAA’s other departments, especially Flight Ops, Facilities, and Fundraising. In his spare time, he enjoys the interests already mentioned, in addition to reading, walking, and photography, and can often be found at various airshows, museums and aviation events throughout the year.

Published: 16th January, 2018

Updated: 13th September, 2023

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Emily Davies

Patient Services Administrator

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Telephone: 01392 466666

Email: Contact through our Trading Company Limited page

Emily joined DAAT in January 2022 as a Patient Services Administrator.

After graduating from university, she worked in London as a Project Manager for a large translations company, handling predominantly medical and life science material. However, after spending lockdown in the city she chose to move back home to Devon to make the most of what our beautiful county has to offer.

In her spare time, Emily enjoys exploring the countryside, swimming, baking, and running (but only when the weather is good!)

Emily Davies

Published: 16th January, 2018

Updated: 1st November, 2023

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Belinda Tibbetts

Quality Improvement & Research Officer

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Telephone: 01392 466666

Email: Contact through our Trading Company Limited page

Published: 16th January, 2018

Updated: 22nd June, 2022

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Community training CPR & Defibrillator training local CPR training
Ways to help

Ways to help

There are all sorts of ways to help support your local Air Ambulance Charity. Read more

Published: 3rd April, 2019

Updated: 24th May, 2023

Author: Naomi Palmer

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Contact us

Devon Air Ambulance
5 Sandpiper Court
Harrington Lane
Exeter
EX4 8NS

[email protected] +44 (0)1392 466 666

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Devon Air Ambulance Trust is a charity registered in England and Wales (1077998) | Company No. 3855746
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