News Latest news Your stories help us to be heard Every year, our helicopters and paramedic crew attend hundreds of missions the length and breadth of Devon. In 2017 we assisted 990 patients, 12% of whom were children and infants. We’ve attended incidents from traffic collisions and motorcross accidents to equestrian and sports injuries. Accidents and medical incidents can befall anyone at any time, and everyone who lives in Devon is eligible to be helped by us – and we want to get to each patient as quickly as possible. Patient confidentiality Because of patient confidentiality we don’t have access to more than the most general information about the missions our crews attend: the general location of the incident, whether the incident is medical or trauma, or the patient adult or a child. For this reason, we only hear the full stories of around 15% of the patients and their families who approach us to tell us about their experiences. As an independent charity we receive no government funding, therefore we depend 100% upon our fundraisers, donors and supporters to keep our helicopters flying. It costs over £5.5 million a year to operate our service, but it’s our patients’ stories that help potential supporters to understand that we are there for the people of Devon and the importance of keeping us there. Do you have a story to share – either as a patient, or as a supporter? Contact us to tell us about your Devon Air Ambulance experience. Our supporter promise We respect our supporters’ data and we adhere to recent legal changes brought in by GDPR, which replaces the Data Protection Act. Therefore, our sponsors and supporters can feel reassured their information is protected by us. The continued support of those who lend their time and energy to the charity is very important to us, which is why our supporter promise is at the centre of everything we do: We don’t share or sell any of our supporters’ data We treat our supporters as they wish to be treated The only mail we send out is our Helipad magazine up to four times a year to keep our supporters up to date with our activities and local interest We send monthly eNewsletters – only to supporters who have asked to receive them We don’t authorise anyone to go door-to-door on our behalf The only representatives from the charity who may ask for your personal information are our lottery canvassers, but only if you choose to join We do not employ third party companies to phone our supporters asking for more information, or to cold call We do not pay commission to anyone collecting our boxes or cheques on our behalf If you have any questions about our Supporter Promise, then do speak to one of our team on 01392 466666 and we will be happy to answer them.