We’re committed to making the most of every pre-loved item you generously donate. Please follow these guidelines to ensure your contributions benefit the charity and avoid unnecessary costs.
Preparing your donations
Before bringing items to our shops, please ensure they are in good condition — completely saleable, undamaged, and complete. A simple rule of thumb is: Would I buy this?
By making these checks, you’ll help us reduce the number of unsaleable items we have to dispose of, which incurs additional waste disposal costs for the charity.
Items we cannot accept
Due to restrictions from our recycling partners, we cannot accept items that are not fully functional. This includes broken electrical goods, which we are unable to recycle and must pay to dispose of.
| Items we welcome | Items we cannot accept |
|---|---|
| Good quality clothing | White goods, e.g. fridges and cookers |
| Accessories – shoes, handbags, scarves | TVs and any related recording devices |
| CDs and DVDs | Large items of furniture, sofas, etc. |
| Bric-a-brac | Record players and old hi-fi systems |
| Jewellery | Safety equipment, e.g. bike helmets, lifesaving devices, child car seats, etc. |
| Linen | Prams, pushchairs, cots, mattresses |
| Children’s toys | Video tapes and audio cassettes |
| Pictures and paintings | Clothes hangers |
| Vinyl records and collectibles | Opened cosmetics and toiletries |
| Small working electrical items |
Packing your donations
Please ensure your donations are packed in bags or boxes that can also be donated, as we are unable to return any containers, bags, or tubs.
Gift Aid helps your donation go further. Read more about Gift Aiding your donation.