Future focused

Our Strategic Plan underpins our direction and helps us to work together to create the best outcomes for our patients.

The Plan is a ‘live’ document so we can respond to the changing environment in which we work. The 4 Pillars in the plan reflect our broader aims and how we want to show up in the community.

The pillars support our operational objectives, which are to end preventable death, disability or suffering from critical illness or injury by providing exemplary time-critical care to patients and supporting patients during their rehabilitation and recovery. 

Each of our strategic pillars is supported by an associated committee. The People Talent and Culture committee meets quarterly to discuss topics of importance in relation to our staff and our culture. This committee has an essential role within the organisation and is made up of cross-department representatives, the CEO and some of our Board of Trustees.  

Sam Johnston quote

People focused

We believe our people are the key to our continued success. We seek to recruit, train, and retain the best talent, and we follow industry best practice guidelines to ensure we attract people with the knowledge, skills, and values to match our requirements and our culture. We support our managers with an in-house development programme which has been shortlisted for a CIPD award. This programme has been designed to enable our managers to be the best they can be.



Maintaining good health and wellbeing is central to keeping our people happy and to support them in their work. Health and wellbeing support includes:  

    Engaging our staff

    In the last couple of years, we have witnessed a major shift in working practices across the globe and many organisations have embraced remote or hybrid working models.

    We regularly review our ways of working by consulting with our staff and we recently initiated a listening project called Taking Stock, which was led by our CEO. 

    We are using the feedback from this project along with feedback gathered from the Times Top 100 Best Companies survey and other consulting projects throughout the year. This information helps us to map the future of our work and shape our culture. It will also help us to refresh our values