Every year, our helicopters, critical care cars (since February 2020) and crew attend hundreds of missions the length and breadth of Devon.

We’ve attended incidents from traffic collisions and motorcross accidents to equestrian and sports injuries. Accidents and medical incidents can befall anyone at any time, and everyone who lives in Devon is eligible to be helped by us – and we want to get to each patient to deliver expert critical care as quickly as possible.

Patient confidentiality

Patient confidentiality is fundamental to our work. Until our Patient Liaison Clinicians make contact with a patient (which is not always possible), we don’t have access to more than the most general information about the missions our crews attend: the general location of the incident, whether the incident is medical or trauma, or the patient adult or a child. Sometimes our patients are happy to share their experience to help reach our supporters.

Our patients’ stories help potential supporters to understand that we are there for the people of Devon and the importance of keeping us there.

As an independent charity we receive no government funding, therefore we depend 100% upon our fundraisers, donors and supporters to keep our helicopters flying.

Do you have a story to share – either as a patient, or as a supporter? Use our Thank the Crew form to get in touch and to tell us about your Devon Air Ambulance experience.

Our supporter promise

We respect our supporters’ data and we adhere to legal changes brought in by GDPR, which replaces the Data Protection Act. Therefore, our sponsors and supporters can feel reassured their information is protected by us.

The continued support of those who lend their time and energy to the charity is very important to us, which is why our supporter promise is at the centre of everything we do:

• We don’t share or sell any of our supporters’ data
• We treat our supporters as they wish to be treated
• The only mail we send out is our Helipad magazine up to four times a year to keep our supporters up to date with our activities and local interest
• We send monthly eNewsletters – only to supporters who have asked to receive them
• We don’t authorise anyone to go door-to-door on our behalf
• The only representatives from the charity who may ask for your personal information are our lottery canvassers, but only if you choose to join
• We do not employ third party companies to phone our supporters asking for more information, or to cold call 
• We do not pay commission to anyone collecting our boxes or cheques on our behalf

If you have any questions about our Supporter Promise, then do speak to one of our team on 01392 466666 and we will be happy to answer them.