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Archive for the: Operational category

Air Ambulance start-up process

Posted by on February 16th 2016 in Operational

Nigel Hare Ground Ops Director Devon Air Ambulance

In my last photo blog I mentioned how the use of Personal Protective Equipment helped us to ensure we deliver our service safely.

This week I will share with you the procedure we undertake each time we start up the air ambulance which will provide a useful insight on how we also use defined processes to support the safe delivery of our service.

When we attend an incident where we treat a patient and fly them to hospital we actually undertake 3 ‘sectors’, a sector being a flight between the moment we take off the ground through to when we land again....

Keeping Operations Organised

Posted by on February 8th 2016 in Operational

Keeping Operations Organised

Catherine Moss-Crump (centre) is our Executive Assistant to our Operations Director and helps to keep our growing Ops team organised. We sat down to chat more about her role:  

How did you come to work for DAAT?

In March 2015 I saw the Trust were advertising for the position of Executive Assistant to the Operations Director. The role appealed to my organised nature, my friends regularly tease me that I have lists for my lists, so I thought the position would be a good fit. At the time I was working as a Health Researcher and I felt it was time for a...


Posted by on January 29th 2016 in Operational

Nigel Hare Ground Ops Director Devon Air Ambulance
Delivering our service safely is something that is imbedded within every action we take and isn’t just restricted to the flying of the helicopters.

Over the coming months my photo blog will cover a variety of subjects and I will share with you some of the processes which ensure our safety as well as that of our patients and the public.

Personal Protective Equipment, or PPE as it is known, forms an important part of the aircrew’s kit and in this blog I provide an overview of the items the crew wear or take with them to every incident they attend.

When responding...

Aircraft Engineering

Posted by on January 25th 2016 in Operational

Our Aircraft Engineer Jeff Glover is a vital part of our team who is always working behind the scenes to keep our helicopters flying. We sat down to chat about not only what he does for DAAT, but how he came to be an engineer and the industry today.


What do you do?

I am an EASA (European Aviation Safety Agency) Licenced Aircraft Maintenance Engineer employed by the Trust to –

  1. Provide specialist advice and knowledge to the Trust regarding maintenance and continuing airworthiness of the two helicopters currently operated.
  2. Assist with monitoring, auditing and compliance of the Maintenance and Continuing Airworthiness Contractors
  3. Carry out...

Crew Resource Management (CRM)

Posted by on January 19th 2016 in Operational


Our Paramedic Dave Dungay's next blog post is live! Today's topic is about Crew Resource Management, a vital component of our teamwork here at DAAT. 

Read his next post, and more of Dave's blog here. 








Track and Distance

Posted by on January 19th 2016 in Operational

Nigel Hare Ground Ops Director Devon Air Ambulance

On the wall next to the Red Phone at each of our airbases is an aviation chart covering the South West peninsula, which the crew use to plot the ‘Track and Distance’ from the airbase to the incident location.

This fantastic piece of 'technology' isn’t new having been designed almost since the start of aviation itself and although we now have modern digital alternatives in flight, we still use what is in effect a map, a length of string and a weight to help us plot our track and distance to the incident initially. 

The image above is of our Exeter Airbase Track and Distance map...

The Red Phone

Posted by on January 11th 2016 in Operational

The Red phone Each week I shall be sharing with you a picture which depicts something relating to the operational aspects of Devon Air Ambulance. As well as sharing the picture I will within my ‘Photo Blog’ provide a brief explanation of what is depicted and how it relates to the service we provide to the people of Devon.

I kick off my photo blog with a picture of the ‘Red Phone’ located in the office at our Eaglescott airbase. I am often asked how our two air ambulances are deployed and essentially for the aircrew it starts off with a telephone...

Ground breaking clinical development degree for air paramedics

Posted by on January 11th 2016 in General discussion, Operational, Patients

New qualification will create Devon as a centre of excellence for pre-hospital critical care

A ground-breaking collaboration between Devon Air Ambulance Trust (DAAT) and Plymouth University has resulted in a new Master’s Degree course for Paramedic air crew aimed at making them amongst the highest qualified in the profession.

The first module on the MSc Pre-hospital Critical Care/Transport and Retrieval degree started in early September and over a three year period studying for a minimum of 10 hours a week, 20 paramedics will gain this new qualification and will be encouraged to contribute to advancing the body of knowledge underpinning pre-hospital critical...

Retired pilot Rob Mackie takes on new role

Posted by on December 16th 2015 in General charity, Operational

Retired pilot Rob Mackie takes on new role

What do I do now?
When I retired from operational flying for the Devon Air Ambulance in September 2015, I did wonder initially what I was going to do next!

However, DAAT had been awarded their own Air Operators Certificate (AOC) in 2014 and one of my roles at that time was Safety Manager. This was a job I loved, having lots of interest in flight safety, and that seemed the ideal role for me to continue in. As I have a lot of experience in that field it also meant I was able to share that experience with colleagues and...

New role for record breaking air ambulance pilot

Posted by on September 25th 2015 in General charity, Operational

New role for record breaking air ambulance pilot

The helicopter pilot who has the longest service record and the most mission flights with a single Air Ambulance charity is to use his vast accumulation of knowledge and experience to become the Safety Manager at Devon Air Ambulance Trust (DAAT).

Captain Rob Mackie has flown with DAAT for 23 years recording an amazing 7890 missions during his service but, as he approached his 60th birthday, regulations demand he gives up single pilot flying.

Heléna Holt, CEO of DAAT added “Thankfully we will not be saying goodbye to Rob.  When we were awarded our own Air Operating Certificate (AOC) last year, Rob...

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