First impressions matter and Devon Air Ambulance believe that whether you are visiting our head office, or giving us a ring, you should get a great welcome. We're very lucky not only to have two fantastic receptionists, Vickie and Anita, who job share, but also a small band of volunteers who come in and support them. The duties and responsibilities undertaken however go far beyond the meeting and greeting aspects. Vicky and Anita share a little bit about their day-to-day experience of being the first point of contact for the Charity.

Vickie joined Devon Air Ambulance in 2018

'Being a receptionist at DAA certainly isn't boring as no two days are the same and you never quite know what's going to happen next!

'I could be doing anything from answering the phone and emails, dealing with deliveries and greeting visitors to updating our missions maps.

'I also help the fundraising team by writing thank you letters to supporters, producing the weekly internal newsletter and helping to co-ordinate regular airbase visits.

'Being organised, able to prioritise and multi-task helps a lot; I could be doing several different tasks at once and quite often I am.

'I think you need to be a real 'people person' when working on reception as you can be the first and last person a visitor sees or speaks to, so it's very important to present a positive image as I'm representing Devon Air Ambulance. 

'I love meeting some of our amazing patients and hearing their stories too. I also really enjoy talking to some of our wonderful volunteers who pop by, who donate their valuable time.

'Knowing that my contribution counts makes me feel like I make a difference; I'm very fortunate to work for such a fantastic local charity.'

Anita has been with Devon Air Ambulances since 2015

'I have been working as a part-time Receptionist at DAA for the last two years and prior to that I helped as a volunteer, also on Reception.

'I can honestly say that there is never a dull moment working on Reception and every day can be different which definitely makes my job very interesting and varied. One moment I can be responding to an email and the next moment I can be helping a visitor locate a parking space in the car park!

'As a member of the Fundraising Team I also assist with sending out thank you letters to our supporters and I enjoy helping out at events such as the Motorcycle Ride Out and the Royal Marines Commando Challenge. 

'I feel privileged to be the first point of contact for visitors and callers to the Charity and I enjoy talking to and meeting a wide range of people who support the work that we do. To see the pride on our supporters' faces when they tell you about their fundraising events and achievements is very special indeed.'

Every member of our team plays a valuable role in the smooth-running of the Charity, but we always welcome new volunteers to add to our 600-strong family to support us in a variety of roles. If you feel you would like to donate a little of your time in a capacity and at the regularity that suits you, then we'd love to hear from you! Find out more about the various volunteering roles

UPDATE: Since this article was published, Vicky has joined the fundraising team as a Fundraising Administrator and former volunteer, Julia, has joined us on reception - hello and welcome Julia!